We use cookies on our website to enable our website to function properly, to provide you with the service requested, remember your preferences and understand how you use our website. This policy will explain how our cookies work, what we use them for, what type of data they collect and how you can manage your cookie settings. You can find detailed information about cookies in the respective tables below. Where appropriate, the tables will contain information about third parties that are used to place cookies and/or access information from them for their own purposes. For the purposes of this policy, where personal data is processed, NMC Group Services LTD and healthcare facilities are deemed joint controllers. For more information about how your personal data is processed, including the identity of the controllers, your rights, information about transfers and safeguards, how to contact us and other information required under data protection laws and regulations, please refer to our Privacy Policy.
Cookies are small text files that are downloaded to your browser folder or the hard disk on your device when you visit a website. Similar technologies such as pixels, web beacons, java scripts, universal IDs and others (referred to as “cookies”) allow storing information on your devices or accessing the information stored. In most cases, the data cookies collect is pseudonymised or anonymised. Cookies may contain personal and other data such as your user ID (unique identifier), session timestamps, the pages you visit on our website, information about your browser and your device, referrer data, information about your planned visits and enquiries, which may include the medical specialty or the department you are interested in, etc.
We may use both first-party and third-party cookies. First-party cookies originate from the website you are currently visiting, i.e., the domain you are visiting. First-party cookies are placed on our website by third-party providers from a domain distinct from the one you are currently visiting, allowing those providers to access and read the data collected through these cookies. Persistent cookiesare those that stay in your device for a specific period of time, while session cookies stay only during one browsing session.
When you visit our website for the first time, a pop-up appears informing you of cookies, asking for your consent for non-necessary cookies and allowing you to set your preferences. Should you wish to change your preferences, you have to clear cookies used by our website and reload the page. Please note that changing your preferences will apply from that point forward and will not affect cookies set prior to the change.
Browser Settings
You can block and delete cookies at any time by using your browser settings. You should keep in mind that if you block cookies through your browser, our website may not be able to work properly and some of its functions may not be available to you.
You can find information on how to manage cookies in some browsers on the following links:
Managing cookies in Chrome
Managing cookies in Firefox
Managing cookies in Microsoft Edge
Managing cookies in Safari
Managing cookies in Opera
We use cookies for different purposes. We use those cookies because we need to guarantee the availability and security of our website, provide a service you request, enable certain website features, and understand how our website is used. We have grouped the cookies used on our website into two categories listed below.
Strictly necessary cookies
Strictly necessary cookies allow the website to function properly and are used to provide a service you requested. They are always placed on your device by default and can’t be deactivated through our website, as they are necessary for the website to function as expected. In other words, we use strictly necessary cookies because we need to guarantee the availability and security of our website in order to be able to provide you with health services. Additionally, personal data from cookies may be shared and transferred to our partners outside of the ADGM and UAE which provide the cookies for our use and the services related to them.
We may use strictly necessary cookies to:
The legal bases we rely on to process personal data collected through strictly necessary cookies are set out under various applicable data protection regimes: ADGM Data Protection Regulations 2021 The legal basis we rely on to process personal data contained in strictly necessary cookies under the ADGM Data Protection Regulations 2021 is our legitimate interest in ensuring that our website functions properly, that we can provide the services you request, and that we maintain the security of our website. You have the right to object to this processing. However, in most cases we will not be able to disable these cookies, as they are essential for the operation and security of our website. You may still be able to manage or block them through your browser settings. Please see the section Browser Settings for more information.
For the processing of special categories of data we rely on the legal basis that processing is necessary for health purposes, including preventative or occupational medicine, the assessment of the working capacity of an employee, medical diagnosis, the provision of health care or treatment or the management of health care systems or services or pursuant to a contract with a health professional provided that processing is by or under the responsibility of a health professional subject to the obligation of professional secrecy or duty of confidentiality.
Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS Standard v2)
We rely on the legal basis that the processing is necessary for the purposes of medical diagnosis, providing health treatment, health insurance services and managing health systems and services in accordance with the applicable legislation.
Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data
We rely on the legal basis that the processing is necessary for purposes of occupational or preventive medicine in order to assess the employees' ability to work, performing medical diagnosis, providing health or social care, treatment or health insurance services, managing health or social care systems and services in accordance with the legislation in force in the State.
Federal Law No. (2) of 2019 Concerning the Use of the Information and Communications Technology in Health Fields
We rely on the legal basis that the processing is necessary for the provision of healthcare services where we process personal data of patients.
DHA Policy for Health Data and Information SharingOur legal basis for collecting and sharing data is to provide you with treatment and health care, which constitutes primary use of health data under the Policy.
You can find out more information about the strictly necessary cookies used on our website in the following list:
| Cookie Name | Purpose | Type and host | Duration | Description |
|---|---|---|---|---|
| __ctliIenD | Distinguishing website sources | First-party (booking.nmc.ae) | 60 minutes | We use the ID stored inside of this cookie to differentiate the website you visit. It is website and not user specific. |
| _oka_gdpr_analytics | Determining whether there is consent for analytics cookies | First-party (booking.nmc.ae) | 180 days | We use this cookie to determine whether you consented to us using analytics cookies. |
| _oka_gdpr_marketing | Determining whether there is consent for marketing cookies | First-party (booking.nmc.ae) | 180 days | We use this cookie to determine whether you consented to us using marketing cookies. |
| connect.sid | Identifying the user session | First-party (booking.nmc.ae) | Session | This cookie allows implementing user authentication and other functionalities that require the server to remember a specific user. |
| qlat_npc | Storing the user’s latitude | First-party (booking.nmc.ae) | Session | This cookie is used to remember your location while navigating between pages. |
| qlng_npc | Storing the user’s longitude | First-party (booking.nmc.ae) | Session | This cookie is used to remember your location while navigating between pages. |
| timezone | Determining time zones to show practitioner timeslots | First-party (booking.nmc.ae) | 533 minutes | When our website displays timeslots for practitioners, it uses the information in this cookie to determine your time zone and avoid confusion if the time zones are different. |
| Path | Limiting implementations to specific paths | First-party (booking.nmc.ae) | Session | This cookie is used to limit specific implementation on specific path only. |
| rt_npc | Seamless session renewal | First-party (booking.nmc.ae) | Session | This cookie holds values of unique refresh tokens to maintain seamlessness when a session has expired, and the application needs to renew it automatically. |
| ig_npc | Identifying logged-in users to show features | First-party (booking.nmc.ae) | Session | This cookie holds a value used to determine whether you are logged-in, so the application can show you certain features based on whether you are logged-in or not. |
| dact | Controlling access to certain areas of the website | First-party (booking.nmc.ae) | Dynamic. Dependent on Backend response. | This cookie is used to control access to certain areas of our website. |
| __Ok4Ptc_npc | Identifying logged-in users to show features | First-party (booking.nmc.ae) | Session | This cookie stores the value that shows whether you are logged-in or not and allows you to access certain parts of the website based on that. |
| ue_npc | Displaying login information in the page header | First-party (booking.nmc.ae) | Session | This cookie stores an encoded email address value to be able to use the value and display the email address in the header. |
| up_npc | Displaying phone number in the page header | First-party (booking.nmc.ae) | Session | This cookie stores an encoded phone number value to be able to use the value and display the phone number in the header. |
| __cf_bm | Protecting against bot attacks | First-party (booking.nmc.ae) | 30 minutes | This cookie is used for security purposes and helps our website protect against bot attacks. |
Analytics and performance cookies
We use analytics and performance cookies to better understand how visitors interact with our website. These cookies help us understand how our website is used, enable us to improve how our website works and optimise it. Additionally, personal data from cookies may be shared and transferred to our partners outside of the ADGM and UAE which provide the cookies for our use and the services related to them. We may use analytics and performance cookies to:
The legal basis we rely on to process personal data contained in analytics and performance cookies is your consent under the ADGM Data Protection Regulations 2021, the Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS Standard v2), the Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data, the Federal Law No. (2) of 2019 Concerning the Use of the Information and Communications Technology in Health Fields and the DHA Policy for Health Data and Information Sharing. That means we will use analytics and performance cookies only if you agree to them being used.
You can find out more information about the analytics and performance cookies used on our website in the following list:
| Cookie Name | Purpose | Type and host | Duration | Description |
|---|---|---|---|---|
| _ga | Tracking and analysing how the website is used | Third-party (google.com) | 2 years | This cookie contains a unique random identifier that allows Google to recognise returning users and consolidate their activity across sessions. This allows us to gain insight into how you use the website by tracking your interactions with the site over time. |
| _ga_83XJ0S2FMZ | Tracking and analysing how the website is used | Third-party (google.com) | 2 years | This cookie is used to distinguish users, session information, traffic source data, and interaction events. It allows us to gain statistical insight into how the website is used by counting page views and tracking your interaction with the website across sessions. |
If you have any questions related to cookies or how we use your personal data in general, please contact our Data Protection Officer. More information on how to contact NMC can be found in our Privacy Policy.